Senior Customer Service Specialist in Milwaukee, WI

Senior Customer Service Specialist Job Description

Handles complex customer inquiries, resolves escalated complaints, and provides excellent service via phone, email, and in-person. This role demands a problem-solving mindset. May supervise staff, manage customer records, analyze trends, and prepare reports on customer service issues. Requires several years of experience and strong problem-solving, communication, and leadership skills.

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Salary for Senior Customer Service Specialist in Milwaukee, WI
40250 - 52000
25th percentile
40250
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
46750
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
52000
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 50500 56500 65000 Account Manager 43500 53000 66500 Customer Experience Specialist 37750 47250 55750 Customer Service Specialist 36500 40500 45250 Call Center Specialist 34750 38000 48000
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