CRM Business Analyst

Customer Relationship Management (CRM) Business Analyst Job Description

CRM business analysts are relied upon for their analytical and problem-solving capabilities, as well as extensive technical and functional experience to cultivate a positive customer relationship. They are expected to analyze customer data and offer recommendations on sales, marketing and customer service initiatives. Liaisons between IT and business groups, these professionals are expected to master the project life cycle from initiation to customer delivery, including solution consulting, production support, product ownership and mentoring. Strong interpersonal and communication skills are essential, as is knowledge of analytical or database software, particularly CRM or business intelligence systems. A bachelor’s degree or the equivalent work experience is required, in addition to four or more years of experience in business analysis.

Typical customer relationship management (CRM) business analyst duties:

Creating innovative and highly usable solutions for business, technical and functional goals

Working closely with the development team to test and implement solutions for efficiency, stability and increased process performance

Acting as a liaison in resolving customer issues by partnering with other service and technical teams

Providing advice to business and technology teams on CRM best practices

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Salary for CRM Business Analyst

94250 - 134750

25th percentile

94250

The candidate is new to the role and building the needed skills, experience and autonomy.

50th percentile

114250

The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.

75th percentile

134750

The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

ERP Integration Manager

130750

160000

191750

ERP Technical Developer

113250

139000

159500

ERP Systems Analyst

106500

128750

152750

ERP Business Analyst

99250

120750

140750

CRM Developer

105750

128000

151000

Senior Consultant

96750

116000

136250

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