Customer Experience Specialist in Columbus, OH

Customer Experience Specialist Job Description

Serves as a brand ambassador, creating and maintaining positive engagements with potential and existing customers through all touchpoints, such as telephone, on- and offline channels, and in-person interactions. Responds to customer questions, resolves complaints; tracks and analyzes customer feedback to identify gaps; recommends strategies to strengthen customer experience metrics; collaborates with internal stakeholders, such as sales, marketing and product development, to continually enhance customers’ experiences. Excellent communication, sound judgment and problem-solving abilities are essential, along with computer and customer service software skills, including experience with CRM platforms.

Looking for a customer experience specialist or a customer experience specialist job?

Submit your resume or request talent now and our expert recruiters will be with you shortly.

Robert Half can help you with your customer experience specialist staffing needs.

Salary for Customer Experience Specialist in Columbus, OH

36995 - 54635

25th percentile

36995

The candidate is new to the role and building the needed skills, experience and autonomy.

50th percentile

46305

The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.

75th percentile

54635

The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Customer Service Manager

49490

55370

63700