Customer Experience Specialist in Grand Rapids, MI

Customer Experience Specialist Job Description

Serves as a brand ambassador, creating and maintaining positive engagements with potential and existing customers through all touchpoints, such as telephone, on- and offline channels, and in-person interactions. Responds to customer questions, resolves complaints; tracks and analyzes customer feedback to identify gaps; recommends strategies to strengthen customer experience metrics; collaborates with internal stakeholders, such as sales, marketing and product development, to continually enhance customers’ experiences. Excellent communication, sound judgment and problem-solving abilities are essential, along with computer and customer service software skills, including experience with CRM platforms.

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Salary for Customer Experience Specialist in Grand Rapids, MI

32465 - 47945

25th percentile

32465

The candidate is new to the role and building the needed skills, experience and autonomy.

50th percentile

40635

The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.

75th percentile

47945

The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Customer Service Manager

43430

48590

55900