Customer Experience Specialist in Los Angeles, CA

Customer Experience Specialist Job Description

Serves as a brand ambassador, creating and maintaining positive engagements with potential and existing customers through all touchpoints, such as telephone, on- and offline channels, and in-person interactions. Responds to customer questions, resolves complaints; tracks and analyzes customer feedback to identify gaps; recommends strategies to strengthen customer experience metrics; collaborates with internal stakeholders, such as sales, marketing and product development, to continually enhance customers’ experiences. Excellent communication, sound judgment and problem-solving abilities are essential, along with computer and customer service software skills, including experience with CRM platforms.

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Salary for Customer Experience Specialist in Los Angeles, CA

49453 - 73033

25th percentile

49453

The candidate is new to the role and building the needed skills, experience and autonomy.

50th percentile

61898

The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.

75th percentile

73033

The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Customer Service Manager

66155

74015

85150

Account Manager

56985

69430

87115

Senior Customer Service Specialist

52728

61243

68120

Customer Service Specialist

47815

53055

59278

Call Center Specialist

45523

49780

62880

Newest Customer Experience Specialist jobs

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