Desktop Support Analyst in Grand Rapids, MI

Desktop Support Analyst Job Description

Candidates for a desktop support analyst position should have extensive experience with desktop hardware, software applications, operating systems and network connectivity. They must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. A bachelor’s degree in a computer-related field and three to five years of experience installing and supporting PC and laptop hardware and software are standard requirements, although some employers are willing to substitute work experience for formal education. Additional requirements may include professional certifications from entities such as HDI (Desktop Support Technician or Support Center Analyst), CompTIA or Microsoft (Microsoft Certified IT Professional or Microsoft Certified Systems Administrator).

Typical desktop support analyst duties:

Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgradesWorking with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on scheduleAnalyzing and making recommendations for hardware and software standardizationCreating user accounts and managing access control based on company policies

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Salary for Desktop Support Analyst in Grand Rapids, MI
47300 - 66435
25th percentile
47300
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
57190
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
66435
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 101265 124915 148565 Cable/Computer Technician 36550 43645 49235 Help Desk Support Manager 72025 88795 99330 Product Support Specialist 43215 53105 66435 Help Desk Tier 3 50955 60630 69660 Help Desk Tier 2 39990 50310 56330 Help Desk Tier 1 34830 42140 47085
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