Help Desk Tier 2 in Grand Rapids, MI

Help Desk Tier 2 Job Description

Help desk professionals provide customer-focused IT support, resolving issues related to hardware, software, and networks. They need excellent problem-solving, communication, and interpersonal skills, plus a strong understanding of the IT systems they support.Help Desk Tier 2 positions typically require two to four years of work experience and may require either a bachelor’s degree or a two-year degree plus work experience in a help desk setting.

Typical help desk tier 2 duties:

Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier 1 Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation

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Salary for Help Desk Tier 2 in Grand Rapids, MI
39990 - 56330
25th percentile
39990
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
50310
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
56330
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 101265 124915 148565 Cable/Computer Technician 36550 43645 49235 Help Desk Support Manager 72025 88795 99330 Desktop Support Analyst 47300 57190 66435 Product Support Specialist 43215 53105 66435 Help Desk Tier 3 50955 60630 69660 Help Desk Tier 1 34830 42140 47085
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