Desktop Support Analyst in Philadelphia, PA

Desktop Support Analyst Job Description

Candidates for a desktop support analyst position should have extensive experience with desktop hardware, software applications, operating systems and network connectivity. They must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. A bachelor’s degree in a computer-related field and three to five years of experience installing and supporting PC and laptop hardware and software are standard requirements, although some employers are willing to substitute work experience for formal education. Additional requirements may include professional certifications from entities such as HDI (Desktop Support Technician or Support Center Analyst), CompTIA or Microsoft (Microsoft Certified IT Professional or Microsoft Certified Systems Administrator).

Typical desktop support analyst duties:

Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgradesWorking with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on scheduleAnalyzing and making recommendations for hardware and software standardizationCreating user accounts and managing access control based on company policies

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Salary for Desktop Support Analyst in Philadelphia, PA
64075 - 89996
25th percentile
64075
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
77473
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
89996
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 137179 169216 201254 Cable/Computer Technician 49513 59124 66696 Help Desk Support Manager 97569 120286 134558 Product Support Specialist 58541 71939 89996 Help Desk Tier 3 69026 82133 94365 Help Desk Tier 2 54173 68153 76308 Help Desk Tier 1 47183 57085 63784
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