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Help Desk Tier 1 in Philadelphia, PA

Help Desk Tier 1 Job Description

Help desk professionals provide customer-focused IT support, resolving issues related to hardware, software, and networks. They need excellent problem-solving, communication, and interpersonal skills, plus a strong understanding of the IT systems they support.Help Desk Tier 1 is an entry-level position. Professionals at this level typically have less than two years of work experience. The role often requires an associate degree or completion of coursework at a technical school.

Typical help desk tier 1 duties:

Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software, or network problems Recognizing and escalating more difficult problems to Tier 2 support Logging call activity

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Salary for Help Desk Tier 1 in Philadelphia, PA
47183 - 63784
25th percentile
47183
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
57085
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
63784
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 137179 169216 201254 Cable/Computer Technician 49513 59124 66696 Help Desk Support Manager 97569 120286 134558 Desktop Support Analyst 64075 77473 89996 Product Support Specialist 58541 71939 89996 Help Desk Tier 3 69026 82133 94365 Help Desk Tier 2 54173 68153 76308

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