Help Desk Tier 1 in Youngstown, OH

Help Desk Tier 1 Job Description

Help desk professionals provide customer-focused IT support, resolving issues related to hardware, software, and networks. They need excellent problem-solving, communication, and interpersonal skills, plus a strong understanding of the IT systems they support.Help Desk Tier 1 is an entry-level position. Professionals at this level typically have less than two years of work experience. The role often requires an associate degree or completion of coursework at a technical school.

Typical help desk tier 1 duties:

Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software, or network problems Recognizing and escalating more difficult problems to Tier 2 support Logging call activity

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Salary for Help Desk Tier 1 in Youngstown, OH
33615 - 45443
25th percentile
33615
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
40670
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
45443
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 97733 120558 143383 Cable/Computer Technician 35275 42123 47518 Help Desk Support Manager 69513 85698 95865 Desktop Support Analyst 45650 55195 64118 Product Support Specialist 41708 51253 64118 Help Desk Tier 3 49178 58515 67230 Help Desk Tier 2 38595 48555 54365
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