Help Desk Tier 2 in Minneapolis, MN

Help Desk Tier 2 Job Description

Help desk professionals provide customer-focused IT support, resolving issues related to hardware, software, and networks. They need excellent problem-solving, communication, and interpersonal skills, plus a strong understanding of the IT systems they support.Help Desk Tier 2 positions typically require two to four years of work experience and may require either a bachelor’s degree or a two-year degree plus work experience in a help desk setting.

Typical help desk tier 2 duties:

Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier 1 Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation

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Salary for Help Desk Tier 2 in Minneapolis, MN
49058 - 69103
25th percentile
49058
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
61718
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
69103
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 124226 153239 182251 Cable/Computer Technician 44838 53541 60399 Help Desk Support Manager 88356 108929 121853 Desktop Support Analyst 58025 70158 81499 Product Support Specialist 53014 65146 81499 Help Desk Tier 3 62509 74378 85455 Help Desk Tier 1 42728 51695 57761
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