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Product Support Specialist in San Diego, CA

Product Support Specialist Job Description

Product support specialists must have strong customer service, problem-solving and communication skills. This position assists users with issues and concerns regarding a company’s products, offering software and technical support and resolving problems. Previous experience in customer and/or technical support may be preferred. Candidates will engage in moderate system design and architecture, building and improving upon current automation. A bachelor’s degree is preferred as well as five or more years of prior relevant experience.

Typical product support specialist duties:

Providing technical and customer service support for a company’s productsAssisting users with product issues and concerns and communicating steps to resolve problemsIdentifying and analyzing problems with software and hardware, including failures, bugs and system issuesReporting issues and user concerns to leadership

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Salary for Product Support Specialist in San Diego, CA
61808 - 95018
25th percentile
61808
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
75953
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
95018
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 144833 178658 212483 Cable/Computer Technician 52275 62423 70418 Help Desk Support Manager 103013 126998 142065 Desktop Support Analyst 67650 81795 95018 Help Desk Tier 3 72878 86715 99630 Help Desk Tier 2 57195 71955 80565 Help Desk Tier 1 49815 60270 67343

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