Product Support Specialist in Washington, DC

Product Support Specialist Job Description

Product support specialists must have strong customer service, problem-solving and communication skills. This position assists users with issues and concerns regarding a company’s products, offering software and technical support and resolving problems. Previous experience in customer and/or technical support may be preferred. Candidates will engage in moderate system design and architecture, building and improving upon current automation. A bachelor’s degree is preferred as well as five or more years of prior relevant experience.

Typical product support specialist duties:

Providing technical and customer service support for a company’s productsAssisting users with product issues and concerns and communicating steps to resolve problemsIdentifying and analyzing problems with software and hardware, including failures, bugs and system issuesReporting issues and user concerns to leadership

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Salary for Product Support Specialist in Washington, DC
66833 - 102743
25th percentile
66833
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
82128
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
102743
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 156608 193183 229758 Cable/Computer Technician 56525 67498 76143 Help Desk Support Manager 111388 137323 153615 Desktop Support Analyst 73150 88445 102743 Help Desk Tier 3 78803 93765 107730 Help Desk Tier 2 61845 77805 87115 Help Desk Tier 1 53865 65170 72818
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