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Product Support Specialist in West Palm Beach, FL

Product Support Specialist Job Description

Product support specialists must have strong customer service, problem-solving and communication skills. This position assists users with issues and concerns regarding a company’s products, offering software and technical support and resolving problems. Previous experience in customer and/or technical support may be preferred. Candidates will engage in moderate system design and architecture, building and improving upon current automation. A bachelor’s degree is preferred as well as five or more years of prior relevant experience.

Typical product support specialist duties:

Providing technical and customer service support for a company’s productsAssisting users with product issues and concerns and communicating steps to resolve problemsIdentifying and analyzing problems with software and hardware, including failures, bugs and system issuesReporting issues and user concerns to leadership

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Salary for Product Support Specialist in West Palm Beach, FL
52763 - 81113
25th percentile
52763
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
64838
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
81113
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 123638 152513 181388 Cable/Computer Technician 44625 53288 60113 Help Desk Support Manager 87938 108413 121275 Desktop Support Analyst 57750 69825 81113 Help Desk Tier 3 62213 74025 85050 Help Desk Tier 2 48825 61425 68775 Help Desk Tier 1 42525 51450 57488

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