Senior Customer Service Specialist in Cincinnati, OH

Senior Customer Service Specialist Job Description

Handles complex customer inquiries, resolves escalated complaints, and provides excellent service via phone, email, and in-person. This role demands a problem-solving mindset. May supervise staff, manage customer records, analyze trends, and prepare reports on customer service issues. Requires several years of experience and strong problem-solving, communication, and leadership skills.

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Salary for Senior Customer Service Specialist in Cincinnati, OH
39244 - 50700
25th percentile
39244
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
45581
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
50700
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 49238 55088 63375 Account Manager 42413 51675 64838 Customer Experience Specialist 36806 46069 54356 Customer Service Specialist 35588 39488 44119 Call Center Specialist 33881 37050 46800
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