Customer Service Manager in Cincinnati, OH

Customer Service Manager Job Description

Hires, trains and manages members of the customer service department. Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team performance. Works closely with managers in other departments on updating policies and procedures for client service. Some employers require an associate or bachelor’s degree or several years of relevant experience.

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Salary for Customer Service Manager in Cincinnati, OH
49238 - 63375
25th percentile
49238
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
55088
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
63375
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Account Manager 42413 51675 64838 Senior Customer Service Specialist 39244 45581 50700 Customer Experience Specialist 36806 46069 54356 Customer Service Specialist 35588 39488 44119 Call Center Specialist 33881 37050 46800
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