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Senior Customer Service Specialist in Minneapolis, MN

Senior Customer Service Specialist Job Description

Handles complex customer inquiries, resolves escalated complaints, and provides excellent service via phone, email, and in-person. This role demands a problem-solving mindset. May supervise staff, manage customer records, analyze trends, and prepare reports on customer service issues. Requires several years of experience and strong problem-solving, communication, and leadership skills.

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Salary for Senior Customer Service Specialist in Minneapolis, MN
42464 - 54860
25th percentile
42464
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
49321
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
54860
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 53278 59608 68575 Account Manager 45893 55915 70158 Customer Experience Specialist 39826 49849 58816 Customer Service Specialist 38508 42728 47739 Call Center Specialist 36661 40090 50640

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