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Senior Customer Service Specialist in New York, NY

Senior Customer Service Specialist Job Description

Handles complex customer inquiries, resolves escalated complaints, and provides excellent service via phone, email, and in-person. This role demands a problem-solving mindset. May supervise staff, manage customer records, analyze trends, and prepare reports on customer service issues. Requires several years of experience and strong problem-solving, communication, and leadership skills.

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Salary for Senior Customer Service Specialist in New York, NY
54941 - 70980
25th percentile
54941
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
63814
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
70980
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 68933 77123 88725 Account Manager 59378 72345 90773 Customer Experience Specialist 51529 64496 76099 Customer Service Specialist 49823 55283 61766 Call Center Specialist 47434 51870 65520

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