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Call Center Specialist in Washington, DC

Call Center Specialist Job Description

Duties at an inbound call center include responding to customer inquiries, processing orders and routing calls to appropriate departments. Responsibilities at an outbound call center include contacting businesses or individuals, describing products or services, and obtaining customer information and leads. Handles a high volume of customer outreach and calls, usually leveraging an auto-dialer system. Performs data entry, maintains customer databases and logs communication. Excellent interpersonal, customer service, computer and data entry skills are required. Strong verbal skills, listening, organizational and problem-solving abilities are also essential.

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Salary for Call Center Specialist in Washington, DC
46218 - 63840
25th percentile
46218
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
50540
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
63840
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 67165 75145 86450 Account Manager 57855 70490 88445 Senior Customer Service Specialist 53533 62178 69160 Customer Experience Specialist 50208 62843 74148 Customer Service Specialist 48545 53865 60183

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