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Customer Service Manager in Washington, DC

Customer Service Manager Job Description

Hires, trains and manages members of the customer service department. Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team performance. Works closely with managers in other departments on updating policies and procedures for client service. Some employers require an associate or bachelor’s degree or several years of relevant experience.

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Salary for Customer Service Manager in Washington, DC
67165 - 86450
25th percentile
67165
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
75145
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
86450
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Account Manager 57855 70490 88445 Senior Customer Service Specialist 53533 62178 69160 Customer Experience Specialist 50208 62843 74148 Customer Service Specialist 48545 53865 60183 Call Center Specialist 46218 50540 63840

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