Customer Experience Specialist in Washington, DC

Customer Experience Specialist Job Description

Serves as a brand ambassador, creating and maintaining positive engagements with potential and existing customers through all touchpoints, such as telephone, on- and offline channels, and in-person interactions. Responds to customer questions, resolves complaints; tracks and analyzes customer feedback to identify gaps; recommends strategies to strengthen customer experience metrics; collaborates with internal stakeholders, such as sales, marketing and product development, to continually enhance customers’ experiences. Excellent communication, sound judgment and problem-solving abilities are essential, along with computer and customer service software skills, including experience with CRM platforms.

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Salary for Customer Experience Specialist in Washington, DC
50208 - 74148
25th percentile
50208
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
62843
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
74148
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 67165 75145 86450 Account Manager 57855 70490 88445 Senior Customer Service Specialist 53533 62178 69160 Customer Service Specialist 48545 53865 60183 Call Center Specialist 46218 50540 63840
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